Customer Service And Order Policies

Forms, Privacy And Security Policy

Contact Us

To contact us by email type wfc@uplandgear.com into your email composer.  We have deactivated the link to our email to fight spam and are sorry for this inconvenience. To phone us call 480-838-1877.

ORDERING INFORMATION

Product is normally in stock and available for shipment. Purchase of Upland Gear products is easy with our secure Shopping Cart. Or you may order via fax, or U.S. mail as outlined here. If ordering by fax or mail, fill out our order form (Order Form), then fax or mail it to us.  With fax orders include your credit card information.  Fax to 480-777-0454.  With mail orders include your personal check, cashiers check, or credit card information.  Mail your order form and payment to Upland Gear, 1933 E. Redfield Road, Tempe, AZ 85283.  The preceding address is our business office.  We do not display product there.  Our only store is our web store.  Don't want to order over the internet or by fax?  Contact your favorite outdoor products dealer and ask them to stock Upland Gear products.

We Accept Major Credit Cards And PayPal.

SHIPPING INFORMATION 

Please allow two weeks for personal checks to clear before shipping.  Shipping is via UPS or Priority Mail. Orders normally ship within two days of placement and delivery usually takes three to five days.  If you have special shipping requirements please email or phone us for assistance.  We make every effort to insure timely delivery of your order.  Shipping delays caused by elements out of our control are not our responsibility.  We are pleased to help you with tracking your order if it becomes necessary.  Contact us by email or phone for assistance.

WARRANTY AND SERVICE INFORMATION

Products are warranted (except for "imperfects") to be free from material and workmanship defects. You may return, exchange or replace your purchase if you are not satisfied for any reason. Simply follow our return procedure as shown below:

1. Items must be returned in their original condition within 30 days of shipment receipt.

2. Complete the returns information form (Return Form), and fax or mail it to us. We will send you a return authorization. We recommend returning your order via United States Postal Service or United Parcel Service insured so your shipment may be tracked from their web site.

3. Allow two weeks for your return to be processed.  The refund method will be the same as the payment method of your order.  Either by credit to your charge card or by refund check.

4. Sorry, we cannot refund return shipping cost unless your return is being made because of product defect or our error.

UPLAND GEAR ORDER\RETURN FORM

Click on the links below to load our order or return form.
You may print this form on your printer and then fax or mail
it to us. To load the forms you must have Adobe Acrobat Reader installed on your computer. To get Acrobat Reader for free, log onto the Adobe web site at http://www.adobe.com. Or you may click on Acrobat Reader icon below.  After printing the form click your back button to return to the Upland Gear web site.

Click here to view and print order form -> Order Form

Click here to view and print return form-> Return Form

PRIVACY\SECURITY POLICY

Your Privacy

All personal information you share with us is held in strict confidence. We do not provide your information to anyone for any purpose outside of Upland Gear. We strongly oppose spamming and do not sell or share your email address.  We are only interested in providing you with great products to enhance your outdoor experience.

UNSURPASSED SECURITY
We employ Secure Socket Layer (SSL), PGP encryption, and proprietary technologies to enable us to accept your credit card payments securely. Our servers take advantage of advanced security and encryption features to ensure the security and safety of customer data. After your credit card number arrives at our server via SSL, it is re-encrypted using PGP (RSA algorithm), which makes the information unreadable. This information is then pushed to an offline server (not accessible via the Internet) where the information is safely decrypted and the transaction is completed.

Your can purchase products securely and safely from our shopping cart.                              

If you have any questions or concerns about this web site or our policies, we invite you to call or email us with them. We want to earn your trust and are happy to have the opportunity to serve you. Email:  wfc@uplandgear.com or Phone: 480-838-1877.

Copyright © 2000 Upland Gear. All rights reserved.  Quail N Dove Caddy©, Bird N Game Caddy© and design features in all forms are trademarks of Upland Gear.  All products, designs and marks are copyrighted in the worldwide public domain and may not be used in whole or part without the expressed written consent of Upland Gear.  For additional information contact us.  Products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.